ChâteauHotels Terms & Conditions
Terms & conditions
All reservations and services provided by Oostwegel Collection are subject to the booking & cancellation terms as stated in the "The Uniform Conditions for the Hotel and Catering Industry" (Uniform Terms and Conditions; Dutch: UVH). These terms and conditions are outlined below. The Uniform Conditions apply to anyone using our services. We have also provided additional information, below, regarding the prices published on all our websites and cancellation terms.
All prices published on oostwegelcollection.nl, in printed collateral and advertisements for Oostwegel Collection are exclusive of occupancy tax and any applicable surcharges.
Online hotel reservations for up to five rooms, per reservation can be cancelled free of charge up to 24 hours before the scheduled arrival date, if done by 15:00. If cancelling after 15:00, or unable to check-in, 100% of the reservation fee will be charged*.
Room reservations are guaranteed until 18:00 on the date of arrival. If arriving later, please inform the hotel reception.
Cancellations must be in writing (email, fax or by mail) or via the online booking system account login.
*reservation fee is the confirmed price of the number of nights booked
Different cancellation terms apply for our special non-refundable rates. If booking the reduced rate, the reservation fee must be paid in full, immediately and no changes or cancellations are possible.
The Uniform Conditions for the Hotel and Catering Industry
We, at Oostwegel Collection abide by The Uniform Conditions for the Hotel and Catering Industry (Dutch: UVH). These outline the terms and conditions by which hotels, restaurants, cafés, catering and party services provide food and drink related services and contracts.
For more information, you can download the Uniform Terms and Conditions of the Food and Drinks Industry.
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