Menu

Interview Desirée Dils

Career

Desirée Dils (1979) studied at the Hotel Management School Maastricht. Since graduating, she has spent much of her career working abroad, including 15 years in London, where she held various management positions in food & beverage. In April 2021, she became General Manager at Kruisherenhotel Maastricht. Desirée lives with her partner Ron in Weert.

Contact information

Kruisherengang 19/23
6211 NW Maastricht
The Netherlands

Tel: +31 (0)43 329 2020
E-mail: info@kruisherenhotel.nl

Follow us

“Kruisherenhotel is the younger, somewhat naughty sibling of the family”

General manager at Kruisherenhotel Maastricht, Desirée Dils starts her workday at 6am with a morning ritual of meditation, journaling and reading. After that, she dives into the dynamics of the only five-star hotel in Maastricht. At Kruisherenhotel, she strives to deliver a service that exceeds expectations: “My goal is for every guest to leave as a fan of Kruisherenhotel, from the moment they check-in, to long after they check-out.”

One step ahead

“During my career, I deliberately chose to work in five-star hotels. The finesse of service right down to the smallest detail: you can really give guests a unique experience. When working at this level, consistency is key. Everyone needs to deliver the same high quality, each moment of the day. We’re always one step ahead, anticipating what guests want, even before they realise it’s what they desire.”

“I love the fact that ‘hostess’ is part of my job title. I am visible to both guests and team, and enjoy being present on the work floor.”

A true hostess

“Recently, someone told me: ‘you are the personification of Kruisherenhotel.’ I can be a bit of a rebel, but a traditional hostess at the same time. I love the fact that ‘hostess’ is part of my job title. I am visible to both guests and team, and enjoy being present around the hotel.”

Same bloodtype

“Our team is young, energetic and classy. All our colleagues have their own identity, but as a whole, we belong to the same blood type. The people working here all aim to be the best in their profession. They act from the heart, not because I ask them to. From doorman to dish washer, everyone has the same level of passion for their work.”

Personalities

“I’m always on the lookout for new personalities to join our team. People who are bold and provide our guests with an unforgettable experience. Employees of Kruisherenhotel Maastricht present themselves as if they are going to a party, although they’d never overshadow our guests in doing so. Lipstick for the ladies, for example. Within the Oostwegel Collection, we are the younger, somewhat naughty sibling.”

“The fact that the team pull off amazing things every day with a big smile, makes me very proud and happy.”


Open office hours

“We have a close-knit team and I know everyone personally. Every week, I have three fixed open office hours scheduled in my calendar. Every employee is welcome in my office for a chat. I’m curious to hear how they’re doing and whether they have any feedback for me or the hotel. If perhaps, things are not going so well, they can talk to me openly about it.”

Celebrate milestones

“Guests expressing their appreciation for our team through positive online reviews, or a handwritten postcard for example, are my most precious moments. The fact that the team pull off amazing things every day with a big smile, makes me very proud and happy. Recently, we reached the Tripadvisor top 1% of best five-star hotels worldwide. Also, we were named the 14th best hotel in The Netherlands. We celebrate milestones like these together and I like to organise a get together with bubbles and snacks.”

Development

“Development is very important to me. I love coaching and every month I set up a training day for new and current employees. I cover topics such as upselling, allergies, complaint procedures, and telephone etiquette. There’s cakes, a lovely lunch and a certificate at the end of the day. I make sure it’s not just an informative session, but also a fun experience for the participants.”

“Every morning when I walk down the copper entrance tunnel, I look up. I am grateful to be working at such an amazing place with so many lovely people.


Hotspot

“In five years’, the area around Kruisherenhotel will become the Montmartre of Maastricht. Less cement and cobblestones, more water features and greenery. With the extension of De Stuers, we will add 50 rooms and a high-end fine dining restaurant to our house. We aim to become a hotspot for both the hotel industry and gastronomy, where the local community is more than welcome.”

Thankful

“You won’t find the unique character of Kruisherenhotel anywhere else. The remarkable combination of opposites coming together: old and new, historic murals with contemporary design. Every morning when I walk down the copper entrance tunnel, I look up. I am grateful to be working at such an amazing place with so many lovely people.”

Want to join our team?
  • Print page