Terms & Conditions
All reservations and services provided by Oostwegel Collection are subject to the booking & cancellation terms as stated in the “The Uniform Conditions for the Hotel and Catering Industry” (Uniform Terms and Conditions; Dutch: UVH). These terms and conditions are outlined below. The Uniform Conditions apply to anyone using our services. We have also provided additional information, below, regarding the prices published on all our websites and cancellation terms.
All prices published on oostwegelcollection.nl, in printed collateral and advertisements for Oostwegel Collection are exclusive of occupancy tax and any applicable surcharges.
Online hotel reservations for up to five rooms, per reservation can be cancelled free of charge up to 24 hours before the scheduled arrival date, if done by 15:00. If cancelling after 15:00, or unable to check-in, 100% of the reservation fee will be charged*.
Room reservations are guaranteed until 18:00 on the date of arrival. If arriving later, please inform the hotel reception.
Cancellations must be in writing (email, fax or by mail) or via the online booking system account login.
*reservation fee is the confirmed price of the number of nights booked
Different cancellation terms apply for our special non-refundable rates. If booking the reduced rate, the reservation fee must be paid in full, immediately and no changes or cancellations are possible.
The Uniform Conditions for the Hotel and Catering Industry
We, at Oostwegel Collection abide by The Uniform Conditions for the Hotel and Catering Industry (Dutch: UVH). These outline the terms and conditions by which hotels, restaurants, cafés, catering and party services provide food and drink related services and contracts.
For more information, you can download the Uniform Terms and Conditions of the Food and Drinks Industry.
To view the UVH you need the free downloadable program Adobe Acrobat Reader.
Guaranteed best price by booking via our website
Book via our website and you’ll benefit from:
- guaranteed best available room rates
- no reservation or administration fees
- secure reservations platform
- easy online reservation updates/cancellation
- direct payment using IDEAL or credit card
What Guaranteed Best Price means for guests
If one of our hotels is advertised at a lower price, with the same terms and conditions, on another public website we will not only match the price, but offer you an additional 10% off the stated rate.
How Guaranteed Best Price works
Search for the most competitive prices on chateauhotels.nl to book your reservation
Compare this price on another website offering Oostwegel Collection properties
If you find a cheaper option, print screen so that you have a copy of the preferred rate.
Call the chosen hotel and share the website details so that a member of staff can verify the offer and confirm that it is indeed more competitive. They will then book your reservation for the lower price, with 10% discount.
Terms and conditions for Guaranteed Best Price
- You must have made a confirmed reservation at one of the Oostwegel Collection.
- The price found on the other website must satisfy the same terms and conditions.
- These terms and conditions are understood to mean the equivalent:
– reservation time
– room type
– arrival and departure dates
– reservation, cancellation and payment conditions
– number of people
– number of rooms
– package details
- The price must be available to the public and must be verified by the staff at the Oostwegel Collection
Guaranteed Best Price does not apply to:
- Unpublished, negotiated Oostwegel Collection agreements with business, travel agents, groups or other agreements that Oostwegel Collection has made with a specific party and which are not available to the public
- Offline rates
- Reservations during conferences and events
- Rate variations caused by differences in rounding off amounts, fluctuations and/or differences in the exchange rate
- Compound prices that also include taxes, meals, valet parking services, service charges or other services
- Websites that sell package holidays, including such things as air travel tickets, car hire, entertainment, etc
- Auction sites such as Priceline and Hotwire where the hotel chain or the specific hotel is not revealed until the reservation is confirmed.
- Oostwegel Collection is not liable for fines or other expenses that may result from cancelling reservations or mistakes in publication prices by third parties. Nor is the company responsible for differences that third parties publish in rounding off prices.
Oostwegel Collection reserves the right to change or retract this guarantee at all times without reason.
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